Terms of Service

1. Acceptance of Terms

By accessing or using the Brasata platform (“Platform”), operated by Brasata (“we”, “our”, or “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not access or use the Platform.

We reserve the right to modify these Terms at any time. Your continued use of the Platform after any changes constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

2. Description of Services

Brasata brings island communities, visitors, and independent businesses together. People can discover local places, services, events, and offers, read reviews, and connect with the businesses around them. Our services include:

Not every service is available on every island or with every business package, and we may add, change, or discontinue individual services over time.

• Business listing, profile management, and discovery
• Search and category-based browsing of local businesses
• Customer reviews, ratings, and recommendations
• Event listings and promotion
• Deals, offers, and promotional content
• Appointments, classes, memberships, and other reservations
• Restaurant and menu ordering, retail and webshop orders, and custom orders
• Events and ticketing, rentals, trips, tours, and related customer commitments
• Messaging between customers and business owners

3. User Accounts

Certain features require you to create an account. When creating and maintaining an account, you agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorized access to your account
• Accept full responsibility for all activities under your account

4. User Obligations

As a user of the Platform, you agree to:

If you list a business, you must be authorized to represent that business, ensure all listed information is accurate and current, and comply with all applicable business regulations of the island(s) where your business operates.

Verification is optional to browse Brasata and maintain a visible listing. Every booking, reservation, order, ticket purchase, enrollment, subscription, and other customer commitment remains disabled until the business is verified. Verification approval is not automatic: successful Didit KYC plus acceptable evidence that the applicant is authorized to represent the business are still required.

• Use the Platform only for lawful purposes
• Comply with all applicable local, national, and international laws
• Not submit false, misleading, or fraudulent content
• Not harass, abuse, threaten, or intimidate other users
• Not impersonate any person or entity
• Not attempt to gain unauthorized access to our systems or networks
• Not interfere with or disrupt the Platform’s functionality
• Not scrape, mine, or harvest data from the Platform without authorization
• Not post spam, unsolicited advertisements, or promotional material
• Not upload viruses, malware, or any harmful code

5. User Content

You retain ownership of content you create and submit to the Platform, including reviews, photos, and business information (“User Content”). By submitting User Content, you grant Brasata a non-exclusive, worldwide, royalty-free, sublicensable license to use, display, reproduce, modify, and distribute your User Content in connection with operating and promoting the Platform.

You are solely responsible for your User Content and represent that it does not infringe on the rights of any third party. We reserve the right to remove any User Content that violates these Terms or is otherwise objectionable.

6. Intellectual Property

The Platform, including its design, text, graphics, logos, icons, images, software, and all other content (collectively, “Brasata Content”), is the property of Brasata or its licensors and is protected by copyright, trademark, and other intellectual property laws of Curaçao and international treaties.

You may not, without our prior written consent:

• Copy, modify, or distribute any Brasata Content
• Use our trademarks, logos, or brand elements
• Create derivative works based on the Platform or its content
• Reverse-engineer, decompile, or disassemble any part of the Platform
• Remove or alter any copyright, trademark, or proprietary notices

7. Payments and Fees

Brasata charges businesses for its own services only. Paid business packages are prepaid business plans for a selected period of 1 through 12 months. At checkout, Brasata shows the applicable island offer, currency, tax treatment, discount, and exact total before payment; this page provides information only, and your order is created and paid for at checkout.

Each package purchase is a one-time prepayment. There is no automatic renewal or surprise debit. If you choose 12 months, Brasata charges exactly 10 monthly rates and grants 12 months of access. Except where required by applicable law, fees already paid are non-refundable. Paid access continues through the confirmed paid-through date; after expiry the business returns to the free Discover package. To regain paid access, prepare a new order through Brasata.

If Brasata confirms that this package payment was refunded or reversed, or that a dispute or chargeback affected the payment, Brasata adjusts the paid package access and any related upgrade credit to the confirmed payment outcome. The adjustment can change the remaining coverage, so the paid-through date is not a guarantee that access stays unchanged after an actual payment reversal; it is applied when the outcome is confirmed, not promised to happen immediately. Statutory rights are unaffected.

An expired or failed checkout grants no paid access. Return to Brasata to prepare a new order. If a payment result is uncertain, Brasata verifies the payment result and may allow you to retry that payment safely without creating a duplicate order. Payment processors handle payment details for Brasata; Brasata does not store full payment-card details.

Verification is optional to browse Brasata and maintain a visible listing. Every booking, reservation, order, ticket purchase, enrollment, subscription, and other customer commitment remains disabled until the business is verified. Verification is included with every business package at no separate fee or invoice, but approval is not automatic: successful Didit KYC plus acceptable evidence that the applicant is authorized to represent the business are still required. See our

Where a business accepts payments from customers through the Platform, the customer pays the business directly and the business is the seller of record. Brasata takes no percentage commission or cut of the sale value. For a definitively successful customer transaction with a positive amount payable to the business, the fixed buyer service fee is XCG 1.50 or AWG 1.50; USD 0.84 or EUR 0.84, based on the transaction currency. A zero-value transaction cannot become chargeable from the fee alone. This is the complete buyer-visible gross fee: any approved fee tax is carved out within that amount, never added above it, and fee activation for an island remains blocked until its tax treatment is reviewed. The buyer pays the fee to the business as part of the direct customer-to-business payment; only after that definitive success does the business owe the matching fee to Brasata. A later cancellation, full or partial refund, reversal, or chargeback does not automatically cancel, reduce, or create a pro-rata credit for the matching fixed fee already incurred. Exception review is limited to duplicate fee processing, an incorrect Brasata fee charge, a proven Brasata technical error, or proof that the customer payment never became definitively successful. Any Brasata fee credit is exception-only after Brasata review; it is not automatic or guaranteed. It is separate from any payment-processor fee. Brasata never receives, holds, splits, or settles money owed to the business and is not the merchant of record for the business sale. Taxes on the underlying business sale, refunds, and chargebacks may still apply. Prices, fulfillment, cancellations, and refunds for those reservations and orders are the responsibility of the independent business and its customer, subject to applicable law. The business’s reporting and settlement obligations to Brasata belong to its business contract and Account/admin records, not to a consumer payment promise.

Refund & Cancellation Policy.

8. Disclaimer of Warranties

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. BRASATA DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY BUSINESS LISTINGS, REVIEWS, OR USER CONTENT ON THE PLATFORM.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BRASATA, ITS EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM.

IN NO EVENT SHALL BRASATA’S TOTAL AGGREGATE LIABILITY EXCEED THE AMOUNT YOU HAVE PAID TO BRASATA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS (US$100), WHICHEVER IS GREATER.

10. Indemnification

You agree to indemnify, defend, and hold harmless Brasata, its employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to your use of the Platform, your violation of these Terms, or your infringement of any third-party rights.

11. Termination

We reserve the right to suspend or terminate your access to the Platform at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and indemnification) shall remain in effect.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Curaçao, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Curaçao. Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

13. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us: